Included with each enrollment are two TSIs, which will expire at the end of your membership year and cannot be carried over into a new membership year. Console output (containing errors or exceptions).App Review rejection letter (and any associated attachments), if applicable.Symbolicated Crash Reports and Diagnostic Logs.Include the following items as applicable when you submit your request, or in a reply once you receive a follow-up number from Developer Technical Support: Submit your question in English and avoid using acronyms, jargon, and nonstandard abbreviations.Include steps you’ve taken to solve the problem and conditions we should consider (such as failing on specific hardware or OS version). Provide a clear and detailed description with as much information as possible.Submit only one support issue (a single, discrete problem) per request.When submitting a TSI, follow these guidelines: Provide clear and concise steps to reproduce the issue, if applicable.This includes forming abstracted classes and resources into a sample Xcode project. Abstract the issue into a sample Xcode project, if possible.Attach any console output containing errors or exceptions when building or running your app.Attach symbolicated crash reports and diagnostic logs that you have in regards to your question.Review Technical Note 2431: App Testing Guide for tips on reproducing bugs that you or your customers are experiencing.Run Build and Analyze in Xcode and resolve any outstanding analyzer results, if possible.Before submitting a TSI, make sure to do the following: Before you submit a TSIīe sure to review the following documentation for all Apple platforms or see if the issue you’re experiencing has been discussed and resolved on the Apple Developer Forums.Īpple Developer Program and Apple Developer Enterprise Program members can submit a TSI in the Code-Level Support section in their account. Support is provided in English via email, typically within three business days. Your incident will be assigned to a Developer Technical Support engineer who can help troubleshoot your code or investigate possible workarounds to fast-track your development.
Submit a TSI if you cannot fix a bug, have trouble implementing a specific technology, or have other questions about your code. A Technical Support Incident (TSI) is a request for code-level support for Apple frameworks, APIs, and tools, and is available to members of the Apple Developer Program and Apple Developer Enterprise Program.
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